FAQs

PAYMENT METHODS

We accept the following payment methods: Credit Card, Maestro, Apple Pay, Google Pay, Shop Pay.

We accept the following cards: Visa, MasterCard, and Maestro, with additional local and international cards coming soon.

SECURE SHOPPING SITE

DESTANTS offers customers several payment methods. All of these methods are secure and encrypted. DESTANTS cannot view or store customer information. The available online payment methods are displayed during the checkout process.


These methods also ensure that no unauthorized party can use the data, as they are based on secure algorithms that transmit information in encrypted form, making it visible only to the banking institutions.

SHIPPING AND ORDER TRACKING

Once your purchase is completed, we will send you an email confirming that it was successful.

You will also receive notifications when your order is out for delivery or ready for pickup at our physical store.

If you have any questions about your order, please contact us by emailing shop@destants.com.

EXCHANGES AND RETURNS

We accept exchanges and returns on our online store through a simple process. Please visit our “Exchanges & Returns” page to start the process.

PRODUCT CARE

All our jewelry is made of 925 silver.

You can preserve and keep them as good as new. For this, we invite you to visit our “Jewelry Care” section, where you will find our care tips.

SIZE GUIDE

In the product pictures, you will find the details of its size.

SILVER CHAINS AND NECKLACES: Their length or diameter is indicated in centimeters according to the necklace length.

SILVER EARRINGS: The size is shown based on the height of the product.

SILVER RINGS: Select the size that best fits you.

CONTACT

Contact us by sending an email to shop@destants.com. Our customer service hours are Monday to Friday from 08:00 to 20:00 (ES).